“The biggest improvement I have seen is her confidence in meetings. She proactively told me about the facilitation techniques when she returned and was quite excited.”
Managers’ observation
Challenge
The leaders at Accenture found that their graduate intake brought ‘smarts’, energy and dedication in abundance. However, to give great value they also needed to learn how to socialise their ideas and how to handle clients and colleagues with finesse and judgement.
Solution
The Accenture team piloted a week-long programme: ‘High impact consulting – making the human connection’, which is now in its third year.
Results
Following the programme, leaders at Accenture saw a vast improvement in the confidence and technique of their workforce. Participant self-ratings of the application of their newly acquired skills were used to calculate an ROI of 260%.
Comments from participants
“Me plc – I have used this daily to help improve client and peer relationships.”
“Influence & Persuade/Pathfinder – I have used these skills daily to help improve my career and make the best use of my skills. Influence/Persuade is more about me selling myself and my strengths.”
“Personal branding and presence/negotiating – I had the opportunity to manage a small team and used these skills to do this successfully.”
Managers’ observations
“Influence/Persuade – X has a difficult role where he needs to influence senior clients. X appears more confident following the training and has approached his activities in a very mature way – getting the outcome we needed.”