Challenge
The Senior Civil Servants in this department were feeling disempowered and frustrated and were underperforming on several key measures.
The challenge was to develop both SCS and grade 6/7 so they took ownership for solving problems, worked more seamlessly across teams and delivered difficult messages effectively to senior stakeholders (including Ministers).
Solution
A leadership development programme for Senior Civil Servants and their potential successors, tailored around two core themes: Performance Management and Stakeholder Engagement.
Result
The participants found the techniques acquired in the programme relevant and useful. As a result, they saw a vast improvement in communication and problem-solving processes across their teams.
Comments from participants
“There has been more delegation to my team but with less direction from me as to how the job should be done – this has allowed people to use their initiative and they have produced some innovative solutions to issues as a result.”
“The programme made me more aware that what I believed and said was not necessarily how it was received – and I’ve tried to be more specific as a result.”
“I have been much more conscious of the use of concepts to delegate and the appropriateness of the methods”