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Silence those awkward pauses, forever.

Some people just don’t click. The colleague we go out of our way to avoid making small talk with. The customer we can’t wait to get rid of. We can’t quite put our finger on it, but something about them makes us squirm. And they feel exactly the same. What we lack is rapport.

Rapport comes from tiny gestures that are difficult to pinpoint but impossible to ignore. It helps us lead, influence, connect and inspire. But what works for one person turns someone else off completely. Hence the awkward silences.

In this Live action we unlock the key to building rapport, no matter who you end up sharing an elevator with.

Example scenarios

Your company has just taken over a smaller, bespoke firm and you’re meeting the MD to go through some upcoming changes. How can you overcome any hostility and get your relationship off on the right foot?

You’ve recently been promoted and now manage a peer who also went for the job. You never found them easy to get on with in the first place, so how do you build rapport in the new dynamic?

You’re dealing with a customer who has been let down in the past and who is at the end of their tether. This is the first you’ve heard about the problem – how can you build rapport with someone who’s expecting the worst?