Products

Handle hostility on the spot and get from Mr Nasty to Mr Nice.

We all know Mr (or Ms) Nasty. They’re the person who always manages to rile you. With their sarcastic put-downs, sly digs and condescending attitude, a conversation with them leaves you in a bad mood and wishing you’d said something cleverer, wittier or more insightful.

Getting angry or upset only makes us feel worse. By staying calm and dealing with the situation in a rational way, we can turn Mr Nasty into Mr Nice, or at least Mr Not So Bad after all.

This Live action lands participants in a confrontation with a disgruntled customer or colleague; it’s up to them to straighten it out.

Example scenarios

A conversation your MD had with a competitor over golf could be construed as breaching the law. How do you approach the topic with the notoriously fiery MD without them dismissing you as a troublemaker?

A team member keeps flying off the handle, losing their temper with new members of the team. They’re making other people uncomfortable and it’s affecting team morale. It’s up to you to put a stop to it.

You’ve had to drastically reduce the Marketing Manager’s budget for next year as the resources just aren’t there. They are fuming and accuse you of stunting the company’s growth. How can you repair the relationship?