Products

Finding the right answer is all about knowing which questions to ask.

Want to know a client’s budget? Or how much resource a colleague has to spare?

When a question is too blunt to ask outright, there are other, subtler questions you can use to get closer to the answer. And if a client or colleague is being closed, the right type of questions can open them up to uncover opportunities.

This Live action puts your questioning skills in the spotlight, helping you to get to the most beautiful question.

Example scenarios

A customer is loyal to your cheaper competitor even though they’re unreliable. You know you can provide a better service and the slight price increase will be more than worth it. How can you find out why the customer stays with your competitor, and use it to your advantage?

You need to grow your account with a certain customer but they only ever use you for one product. When you talk about your other services the client clams up. How can you get them to open up and uncover other opportunities?

You’re competing for resource with another department who’ve been keeping the details of their project strictly under wraps. They think their plans are worth postponing your project for, you are not so sure. How do you find out?