By your side
Bogus concern leaves us cold. Give your emotional fibres a warm up.
He’s an emotional mess. I couldn’t care less. ‘I understand what you’re going through’ won’t cut it – empathy is one thing that’s hard to fake.
What’s old news to us is life-changing to others. Those at the top of the emotional intelligence class get this. They find a way to care and know when, and how, to share.
This Sprint shows you how to relate, whatever the relationship.
At the end of the Sprint, you will have:
- Explored how empathy will help you to build better relationships.
- Considered your natural preference for showing empathy – from ‘distant’ to ‘by your side’.
- Discovered four steps to relating genuinely with your customers.