Complaint to compliment
Dealing with complaints can be as enjoyable as dental drilling. The right approach gets us dazzling smiles all around.
It’s the fifth complaint of the day about something that wasn’t even your fault in the first place. We’d be getting wound up too.
But customers who rave about a company aren’t the ones who’ve never had a problem, but the ones who’ve had their complaints turned around completely. And you can make that happen.
This Sprint shows you exactly how to turn those frowns upside down.
At the end of the Sprint, you will have:
- Discovered the most positive way to respond to angry customers.
- Learnt a three step technique to turn complaints into compliments.
- Practised dealing with the trickiest of angry customers.