Great expectations

Life provides enough unpleasant surprises.  Make sure you’re  not one of them

Under pressure from demanding customers, it seems easier just to tell them what they want to hear.

But over-promising and under-delivering sets us and our colleagues up for a fall. And we’ll be the ones who have to deal with the angry and disgruntled customer later.

Instead, make promises you can deliver on and make sure everyone knows what to expect.

At the end of the Sprint, you will have:

  • Discovered the benefits to you, your customers and your colleagues of managing expectations.
  • Explored the different ways of managing expectations that leave your customers and colleagues happy.
  • Made a commitment to change the way you make customer promises from today.