Products

Negotiation

Your how-to guide for getting customers to say yes.

What we think is negotiation often ends up as a thinly disguised argument or haggling over price. When going cheaper is not an option, how do you get customers to commit?

Successful negotiation stems from the right mindset – too much compromise and you’ll end up with very little, too much competition and it’ll be nothing at all.

This Time out explores what it means to adopt a collaborative mindset, and uncovers tried and tested negotiation techniques to make customers an offer they just can’t refuse.

At the end of the Time out, you will have:

• Discovered the mindset you need to have when approaching negotiations.
• Explored the cycle that customers go through when deciding whether or not to buy.
• Practised building rapport in order to identify customers’ needs.
• Considered what ‘negotiables’ you have to work with in a negotiation.
• Formulated a negotiation strategy for dealing with your customers in the future.