Customer connection
Workout stats
This is a summary of what participant have said about this workout over the last 12 months.
- I felt actively involved in the workout99%
- The content was relevant to me93%
- I will use what I have learnt97%
- I'd recommend this workout to others96%
Participant reviews
Rating
"Great content, facilitated well, really enjoyed it."
Rating
"Walked away with really useful tactics. Very excited about using what I have learned."
Rating
"The interaction and application of what we learnt was great – it really helped to cement knowledge."
A smile, a request anticipated, a question answered, being left alone, a sensitive reminder, a heartfelt greeting, receiving more than was asked for, being remembered. These are a few of our customers’ favourite things.
They’re easy to do, if our mind is in the right place. This workout gets us thinking and acting ‘customer’ by, for example:
- Seeing the world through our customer’s eyes.
- Making sure the buck stops with us in sorting out problems.
- Asking questions that unearth what’s really on our customer’s mind.
- Caring enough to do the small things which make a big difference.
In 90 minutes you will have
- Tried out well-tested techniques to build warmth and trust in moments.
- Found out neat ways to make your customers leave feeling impressed with the service and eager to recommend you to others.
- Practised turning around tricky or upset customers.
- Discovered ways to deepen the relationship and win our customers’ long term love and respect.