Products

Problem buster

This is usually the easiest for participants to answer – what is getting in the way of doing a great job?

What’s going on that makes your people and customers unhappy? What causes your people and your customers unnecessary effort ? And what workarounds have people come up with so far?

What you will get:

• A chance for people to vent their frustrations – freeing up energy for change.
• A clear understanding of the baseline position, with stories to build empathy in sessions.
• Word cloud or frequency graph of most frequently mentioned barriers.
• Cluster diagram of current skill level according to business data (e.g. sales vs. service).
• Recommendations for system/process changes required alongside the behaviour change intervention.