This is a summary of what participants have said about this workout over the last 12 months:
| I felt actively involved in the workout | 99% |
|---|---|
| The content was interesting | 97% |
| I will use what I have learnt | 96% |
| I'd recommend this workout to others | 92% |
Rating 
Great and made me think differently. Great coach.
Rating
Walked away with really useful tactics. Very excited about using what I have learned.
Rating
Really active workout, very enjoyable.
A smile, a request anticipated, a question answered, being left alone, a sensitive reminder, a heartfelt greeting, receiving more than was asked for, being remembered. These are a few of our customers’ favourite things.
They’re easy to do, if our mind is in the right place. This workout gets us thinking and acting ‘customer’ by, for example:
Tried out well-tested techniques to build warmth and trust in moments.
Found out neat ways to make your customers leave feeling impressed with the service and eager to recommend you to others.
Practised turning around tricky or upset customers.
Discovered ways to deepen the relationship and win our customers' long term love and respect.
Let us help create the optimal solution for your business.
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Influence and |
Uncover the 9 primary influencing tactics and how to combine them to maximise your chances of winning over the most obstinate sceptics.
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Rapport |
Whether it's your boss, clients or friends of friends, get people to like you every time.
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Soft sell |
Do people to agree to your requests? Do they feel delighted about it? Would you like them to? Is it worth 90 minutes of your time to find out how?
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Fantastic phone |
Do they rejoice when they find out that it.s you at the end of the phone? If not, then try new techniques that will build your telephonic patois and ensure your voice mails are worthy of pod casts.
