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Hearing what people say

Most people think that they are a good listener, but what would their colleagues, clients, family and friends say about them?

Often we think we are listening when we are in fact only going through the motions with our attention drifting elsewhere. And it’s usually more obvious to the other person than we imagine.

Being a good listener is amongst the most powerful and under-rated communication skills. Used effectively it helps to build relationships (and fix broken ones), pre-empt arguments, gain gravitas and persuade others round to our point of view.

It’s something we can all do, and something most of us can do a lot better.


In 90 minutes you will have

Understood the 4 levels of listening and discovered how to spot which one you are using at any particular moment.

Experienced listening to the explicit message as well as the implicit messages.

Learned how to ask qualifying questions.

Practised a number of techniques to train yourself to listen more effectively whatever the internal and external distractions.

What happens next?

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