This is a summary of what participants have said about this workout over the last 12 months:
| I felt actively involved in the workout | 99% |
|---|---|
| The content was interesting | 94% |
| I will use what I have learnt | 96% |
| I'd recommend this workout to others | 91% |
Rating 
It does get you thinking. It was interactive and explained clearly.
Rating
Karen was very engaging and motivated the group well. I enjoyed the fast pace and the way that the team was mixed together for different tasks.
Rating
Very good, nice to be able to apply experiences with other and individually be able to use in future
“If you hit these targets you’ll almost certainly get promoted.” “Let’s paint the kitchen ourselves – it’ll be done in a day” “Support this project and you’ll see bottom line improvements in 18 months.”
It’s tempting to set expectations high, especially if we think that will win over the waverers. But we are storing up trouble for later on.
If Happiness = Reality – Expectation, then those people to whom we have over-promised will end up unhappy, especially with us. If you wonder why someone doesn’t appear to trust you completely or isn’t automatically convinced by your arguments, it may well be because you haven’t managed their expectations well in the past.
But what if one always set expectations extremely low, confident that they will be exceeded? Unfortunately, then few people will agree with us in the first place. Managing expectations appropriately requires sensitivity and judgement. Whilst these are attributes it can take years to acquire, there are short cuts that help us find the right path between false gold and despondency so we can get the best mix of short-term agreement and long-term delight.
Understood how expectations are made, implicitly as well as explicitly
Reflected on when we set expectations too high or low and what happens as a result
Understood the errors people make when setting expectations and how to avoid them
Looked at how to alter expectations and manage opinions
Let us help create the optimal solution for your business.
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Your impact on |
Understand how to adapt your behaviour so you make the right impression on those who matter most.
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Negotiation |
A practical kick-start for bright sparks with limited negotiation experience and a handy refresher for slightly rusty negotiators who want to regain their edge.
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Saying 'no' |
'No' is one of the shortest words in the English language, one of the most powerful and yet one of the most difficult to say.
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Managing |
Discover how your boss ticks and therefore how to get them to work for you (without them even noticing).
