Leadership development

Challenge

Building manager and head office behaviours to deliver business recovery.

Solution

"The head office competency programme offers individuals various training options to help them develop in different areas," explains Paula West, head office project manager. "The Mind Gym has been working with us to support all the eight competencies since Summer 2005 and continues to meet our business needs as they change."

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Results

"When I came back to M&S, one of my key priorities was to quickly improve the skills of our managers and staff. The Mind Gym's approach delivers practical results quickly and cost-effectively. Our people found their methods refreshing and stimulating". Stuart Rose, CEO

After 4 weeks, 94% of participants gave examples of how they had used the techniques to improve their performance.

"When I rang the stores to ask for their figures, they were often difficult and wouldn't give them to me. Since going to The Mind Gym, when I ring them I ask them a question - it doesn't matter what - and I listen. Only when they've finished telling me, do I ask for their figures. Now they give them to me."

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